Support Policy

Server Faults Only
Please understand that support for hosting services are meant for issues relating to technical problems resulting from server faults. We are unable to deal with issues such as web development, user-side software usage and configuration, internet connection and usage, etc.

User-Side Software
For user-side software usage, users are expected to familiarise themselves with the software as directed by their software provider, manuals, training courses, etc. We are not trained specialist and have not been appointed by software providers to provide after-sales on their behalf.

We Try Our Best to Help!!
We love our clients!! :-) We do provide some hints whenever we can for any issues which we are familiar to, subject to resource (eg. time) limitation of the support staff.

Support Request Queue / Response Time
We will try to provide as prompt support as possible. Typical response time will be within a working day and usually within hours or even minutes during working hours. If there is no response at all to your support request within 1 working day, your email might be lost. Please send in another request or for extremely urgent issues, you are contact our sales team to help relay the message internally. 

All support request will be queued. Response speed depends on the plan you are on, order of arrival, urgency and relevancy of the support request. 

New Web Developers
New comers to the complex world of web development are bound to face some setbacks due to the steep learning curve involved. Even more experienced developers faced constant challenges with tough projects and ever changing technologies. We hope you can endure with the learning process and emerge a winner !

maestro Hosting - At the Best Value!!