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IMPORTANT Notes - We recommend using the Admin Panel (not webmail) for the followings actions

- Vacation message or auto-reply.

- Change password

- Auto Eail Forwarding

Deleting and Undeleting Message

The default behaviour for deletion will be a strike-through and users will need to "purge deleted emails". For deletion, try;-

Select Message in Message List or Open Message, click Delete
Deleted messages will be "strike through"
Move mouse pointer on the top right of message list over "Other" and select Purge Deleted or Undelete.

Using A Trash Folder

The default behaviour for deletion will be a strike-through and users will need to "purge deleted emails". For users who want a trash folder, try the following steps.

1. Create Trash Folder

- Login and click on “New Messages”

- Click on the “Folder Actions” and select “Create Mailbox”

- Name the new mailbox “Trash”

- In the same Folder Action dropdown, select “Rebuild folder list”

2. Send Deleted Emails to Trash

- Go to the Gear Icon in the top menu –> Select "Mail"

- Select the link “Deleting and moving messages”

- Check the following boxes: Move deleted messages to your Trash mailbox instead of marking them as deleted in the current mailbox? (Check)

- Click “Save”

- The trash option will appear, In Trash mailbox dropdown, select “Trash”

- For :Purge Trash how often" select “Daily” or “Weekly”

- Click “Save” again.

Time of Email is wrong. I need to change to Singapore time.

- Go the Gear Icon in the top menu -> Preference ->Global Preference

- Select "Locale and Time"

- Set timezone to "Asia/Singapore"

- If needed, change your preferred date format

- Click "Save"

Create Email Signature

- Go the Gear Icon in the top menu -> Preference ->Mail

- Select "Personal information"

- Add Signature and "Save"

How do I turn on inline image display?

- Go the Gear Icon in the top menu -> Preference ->Global Preference- >Mail

- Select Message->Viewing

- Uncheck "Block images in messages unless they are specifically requested to be loaded?"

- Click "Save"

How can I access webmail?

Webmail is available at http://webmail.ReplaceWithYourDomain. (eg. http://webmail.my-super-duper-domain.com.sg)

SSL Warning. There might be an SSL certificate related warning. Please accept it to proceed.

SSL allows encryption of data between your browser (IE, Firefox, Chrome, etc) and the server. It helps prevent snooping of data such as password and email.
However, paid SSL certificate (no warning) implemented for each domain will costly.
As such, we have implemented server generated certificate which has the same encryption which is free, but comes with warning.
Some customers have ordered paid SSL. Please let us know if you wish to do so. Otherwise, most customers seem fine using server generated certificate.

Timezone. Please update the suitable timzone for your country at Preferences->Global->Locale..

Notes

- We recommend using an email software (eg. outlook express, outlook, windows live mail, etc) to check emails (pop3). These software download emails to your PC and thus will be faster. Webmail consumes your quota which may result in quota problem.
- Do not use the webmail to check email account not hosted on the server.
- Please note that Calendar feature is not fully supported. We recommend using using Outlook's calendaring system.
- Please backup address book frequently. Certain upgrade/patch may overwrite addressbook
- Please download email via POP3 frequently and clear mailbox and folders (eg. sent) to free up space.
- Please purge deleted mails frequently.

* IMPT: For features such as calendar, address book, keys, filters, special settings, please keep a copy of the details at your end for backup. In case of server migration/upgrade/change/restore, these features might change or become unavailable.